Tenant Handbook

Routine repair request: All routine repair requests must be made in writing.

– Repair request may be submitted using; our online form OR mail, e-mail or fax via the contact information on the cover page. See blank repair request forms in the rear of this handbook.

– The request must include; Tenants name, address, phone number/s and nature of the repair. Repair request will only be accepted from the “Lessee or Authorized Occupant”; we cannot accept repair request from friends or family.

– We will attempt to make the repairs as soon as possible. However, the cost and nature of some repairs will require the approval of the property owner first (i.e. this can increase our response time).

Remember: the service persons response time is affected by the number of calls in front of you and your flexibility in scheduling the repair. Failures to answer the call back (reply) will only delay the process of attending to the repair. If you miss an appointment made with a repair person, You Will Be Billed For The Service Call! A second appointment will be made only after the first service call is paid.

READ THIS before you report a problem. Before you call the office to report a problem or an emergency, there are several things you can try first that may correct the problem and prevent a visit to your home (prevent you being charged a service call).

1 – Check for a tripped breaker switch in the main electrical panel (especially if there have been storms / lightning)

2 – Try the red reset button on your hot water heater

3 – Wait 15 minutes for water to heat up – if no hot water

4 – Contact the office in accordance with the policies outlined in page two of this handbook.

1 – Check for a tripped breaker switch in the main electrical panel / typically a GFCI breaker…

2 – Locate a GFCI wall plug, try the test / reset buttons in the center of the plug

3 –If neither of the aforementioned resolves problem, Contact the office in accordance with the policies outlined in page two of this handbook.

1 – Check for a tripped breaker switch in the main electrical panel

2 – If only one of the two outlets works, the other outlet is likely controlled by a wall switch

3 –If neither of the aforementioned resolves problem, contact the office in accordance with the policies outlined in page two of this handbook.

1 – Turn off power to the disposal and check for obstructions (bottle caps, silverware, etc.)

2 – Check / reset main breaker panel and or GFCI plugs in the kitchen area

3 – Check the reset button on the disposal; normally a small red button in the bottom.

4 – Contact the office in accordance with the policies outlined in page two of this handbook.

(this is a not an emergency repair). If the problem was jamming due to tenant misuse, you will be responsible for the bill.

NOTE: after the First Week (7 days) of your lease, you are responsible for stopped up plumbing or drains (unless the problem is found to be a defective pipe, due to tree roots, or a problem with the plumbing system).

1 – Do Not dispose of cooking grease down any drain or toilet in the house!

2 – Do Not flush feminine products or diapers down the toilet!

3 – Do Not flush toys or any other “non-human waste” down the toilet!

4 – Remove long hair from drain surfaces before it can clog the drain.

5 – Try the following for slow or stopped drains:

a. Plunger

b. Liquid Drano (or) A Plumber’s Friend

6 – Contact the office in accordance with the policies outlined in page two of this handbook.

Sewer or Septic problems, if no sink, tub, shower or toilet will drain or flush, you could have a problem with the septic system. Call the office in accordance with the policies outlined in page two of this handbook. The charge for pumping a septic tank will be determined on a case by case basis.

– You are responsible for changing your air filter. We recommend you change the filter every 30 days. This will allow for maximum air flow, increasing the efficiency of the HVAC system and reducing your electric bill.

Heat pumps are NOT “hot air systems”! When in heat mode, the air from the register vents may feel slightly cooler than room temperature. This is normal.

The typical winter (heat) setting for an HVAC system is 68-72 degrees. Setting the temperature higher than 72 degrees during cold temps will likely cause an increase in your electric bill.

– The typical summer (A/C) setting for an HVAC system is 74-78 degrees. Setting the temperature lower than 74 degrees in the summer will cause an increase in the electric bill.

– The heat pump is equipped with “auxiliary heat strips” (also known as Emergency Heat) to help provide heat with the outside temperature is excessively cold. A small green light on the thermostat will indicate when the auxiliary heat is active. NOTE; you may smell a slight burning or smoky odor the first time the auxiliary heat is activated. This is the dust burning off the heat strips and is normal.